These terms and conditions apply to any convention made by Chez Popol. These conditions take precedence over all written or printed conditions of the buyer. By placing an order, the buyer accepts and agrees to respect the current conditions. Any additions or modifications to these terms and conditions will be considered valid only if they have been previously accepted, in writing, by Chez Popol.


Orders are made via the website - www.chezpopol.be -, by e-mail or telephone. The buyer will receive a confirmation email. Special offers listed on the website, or communicated by email, SMS or social media are without commitment. They will become imperative after confirmation of the order on the website and after receiving, from Chez Popol, a written confirmation, by e-mail, of the order made.

The offer:

1. If an offer has a limited validity period or is subject to conditions, this is explicitly mentioned in the offer.

2. The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to allow a good appreciation of the offer by the consumer. When the contractor uses illustrations, they faithfully reproduce the products, digital content and / or services offered. Obvious mistakes or mistakes in the offer do not bind the contractor.

3. Each offer contains sufficient information for the consumer to fully understand which rights and obligations are related to the acceptance of the offer.


Orders are made on www.chezpopol.be, by phone or email. The buyer receives a confirmation and a summary of his order as well as an invitation to consult the general conditions. Chez Popol offers are not binding. They become engaging only after the order has been placed and Chez Popol sends a confirmation of it by email.


On Belgian territory, Chez Popol charges from €5.08 for a shipment. The shipping costs for a shipment abroad will be calculated according to the delivery address in your shopping cart. The delivery will take place only after reception, by Chez Popol, of the payment. Most items are deliverable from stock. Delivery times indicated on the website are only indicative and non-mandatory. In case of delay in delivery, the buyer can not in any case ask for any compensation, nor request the termination of the contract. Any obligation arising from his purchase from Chez Popol is binding on the buyer who must respect them. In case of force majeure, Chez Popol has the right to discharge the contract without judicial intervention, and postpone the time of delivery until the force majeure will have disappeared. In this case, the buyer can not claim a refund. In the event of non-compliance by the buyer with the obligations arising from the agreement with Chez Popol, the latter is entitled to postpone delivery and services. The invoice is attached to the order.

Free shipping from 70 EUROS including tax for the following countries: Germany, Belgium, France, Luxembourg, Netherlands.


The prices of Chez Popol products are indicated on the website and are guaranteed by Chez Popol, subject to force majeure. Prices are displayed in euro and include 21% VAT. Shipping costs are not included. Consult for more information article 3.


Payments are made over the Internet, by wire transfer or in cash at one of our branches. Internet payments are protected. In case of payment by bank transfer, Chez Popol does not deliver the order until the payment has been received. The buyer is not allowed to deduct or offset amounts that would be due by Chez Popol. Debt clearing is expressly excluded. In case of reductions, these will only be valid if there is an explicit indication on the website.


Any complaint relating to the non-conformity of the delivery or a visible defect must immediately be communicated in writing or by email at the time of delivery, in the absence of this written communication, each complaint will be considered null and void. In the event of hidden defects or a hidden non-compliance, the buyer will have to send by registered letter, to communicate his complaints within 14 days after the discovery of the hidden defect or the hidden non-conformity; failing to comply with these conditions any complaint will be considered null and void. In case of complaint, the buyer remains bound to respect his payment obligations. A return of the products will be done free of charge for Chez Popol and will only be accepted if Chez Popol has previously given permission in writing.

Our data:

Chez Popol
Rue de Battice 53
4800 Petit-Rechain



As part of the out-of-court settlement of disputes, the Consumers' Mediation Service set up by the Federal Government is competent to receive any request for out-of-court settlement of consumer disputes. This service will process the request itself or transfer it to the qualified entity. You can contact the Consumer Mediation Service via the following link: www.mediationconsommateur.be/en. In the event of a cross-border dispute, you can also call on the EU's Online Dispute Resolution platform via the link: http://ec.europa.eu/odr

Liability and guarantees:

At Popol delivers the products according to the data communicated by the buyer. By accepting these terms of purchase, the buyer confirms this assumption. The quality of the products delivered by Chez Popol are indicated in the manufacturer's labels concerning the product in question. The products are delivered by Chez Popol in the original packaging of the manufacturer. The buyer undertakes to read carefully the instructions and conditions of use in advance of any use of the products. In case of confusion, the buyer agrees to contact the manufacturer before using the products. At Popol is not any mention wrong in the general conditions of the manufacturer. At Popol can not assume responsibility for product tolerance and their possible consequences. Chez Popol is also not liable if the defect is due to a lack of professional support, negligence of maintenance, intentional degradation or careless application of instructions and conditions of the manufacturer, to inattention or to negligence.

Personal information :

The personal information that the buyer communicates to Chez Popol as part of the order, are kept in a computerized customer file. Chez Popol will only use this information in the context of commercial objectives, procuring information to the buyer and processing orders. The buyer can, at any time, consult his data and request from Chez Popol, the modification or the destruction of this information. The buyer can contact our customer service. Personal information will never be disclosed to third parties.

Right to retract:

In accordance with the Law on Market Practices and Consumer Protection, the buyer has a right of withdrawal. For any non-personalized product, the buyer has the power to waive the purchase, without penalty and without giving any reason, within 14 days of delivery of the product or after the conclusion of the service. In this case, the customer of Chez Popol communicates, within 3 working days, its intention to return the said product. Chez Popol can impose any shipping instructions. These must be respected by the customer. The purchaser will recover the purchase price of the product within two weeks after Chez Popol has received the returned product, provided that Chez Popol receives the product in time and sufficiently prepaid. Under no circumstances may a refund be made if the product has been used, if the packaging is damaged and / or if the product has not been returned in its original packaging. Click here for the revocation form template.

Return address:

Chez Popol SPRL
Rue de Battice 53
4800 Petit-Rechain



After Sales Service: Chez Popol, Rue de Battice 53, 4800 Petit-Rechain - Belgium. Email: info@chezpopol.be. - R.C.V. 72288 - VAT BE756415502

Applicable right:

These general conditions and the contract are subject to Belgian law. In case of dispute, the courts and tribunals of the district of Verviers (Belgium) are exclusively competent.